Reservationist (m/f/d)

We’re looking for warm, sunny, patient, and communicative hosts

Your responsibilities at the Jagdhof:

• Acceptance and processing of incoming bookings
• Creating offers
• Active sales efforts to attract new guests, including all correspondence, telephone sales and personal advice to guests
• Processing individual, group and seminar enquiries, from the preparation of quotations to reservations and stays at our hotel
• Assistance and support in the organisation and implementation of events
• Creating programmes for events
• Cooperation with travel agencies and tour operators
• Checking the usual online portals
• Guest service - processing enquiries, fulfilling requests
• Operating the telephone system
• Supporting the front office team at peak times
• Correspondence control
• Various office services
• Co-operation with our marketing department
• Maintenance and updating of offers on the hotel's own website
• Writing and checking pro forma invoices, cost transfers and commissions
• Close co-operation with all departments

What we expect from you:

• Strong teamwork skills, independence, and dedication
• A positive and engaging presence
• Experience in high-end hospitality
• Resilience, stress tolerance, and flexibility
• A well-groomed appearance
• Keen attention to detail and workplace cleanliness
• Proficiency in German and English; additional languages are a plus
• Relevant training and certifications are advantageous
• Experience with PMS Protel and Microsoft Office is beneficial